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🔒 Privacy Policy

Last updated: April 2026 · ABN 71 243 092 197 · Governed by Australian Law

1. Who We Are

NeuroDinoWorld is operated by a sole trader trading as NeuroDinoWorld (ABN 71 243 092 197), Mount Duneed, Victoria, Australia. We are committed to protecting your privacy under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Privacy contact: hello@neurodinoworld.com.au

2. Who This App Is For

NeuroDinoWorld is designed for children aged 5–12 with neurodivergent conditions (ADHD, autism, sensory processing differences, and similar). Accounts must be created and managed by a parent or guardian aged 18 or over. Children use the app under parental supervision and do not create accounts themselves.

3. Sensitive Information

Under the Privacy Act 1988, information about a person's health or disability is classified as sensitive information and receives the highest level of protection. Because this app is designed for neurodivergent children, we acknowledge that your decision to use NeuroDinoWorld may implicitly indicate your child has a neurodivergent condition.

By creating an account, the parent or guardian expressly consents to this information being held by NeuroDinoWorld solely for the purpose of providing the app service. We do not use this information for any other purpose, and we never disclose it to third parties for marketing or profiling.

4. What Information We Collect

Information you provide:

• Email address — used to create and manage your account. Stored securely in Supabase.
• Payment information — handled entirely by Stripe. We never see, receive, or store card details.
• Story and image prompts — text you enter for AI features is sent to OpenAI to generate content. It is not stored on our servers after the response is returned.
• Voice narration text — sent to ElevenLabs to generate audio. Not stored after audio is returned.

Information stored on your device only (never sent to us):

• Journal entries, star chart progress, reward history, and app preferences are stored in your device's local storage and browser cache. This data never leaves your device.
• AI-generated artwork is stored in your device's IndexedDB (local browser storage). We do not receive or store copies of this artwork.

We do not collect: your child's name, age, photo, location, school, or any identifying information about your child — unless you voluntarily include it in a story prompt.

5. Children's Privacy

• Accounts are created by parents or guardians only — children do not sign up
• We do not knowingly collect personal information directly from children
• This app contains no advertising of any kind
• This app contains no analytics, tracking pixels, or behavioural profiling
• We do not sell, rent, or trade any personal information to third parties
• We do not use personal information for automated decision-making or profiling

6. Cross-Border Data Transfers

Some of our third-party service providers are based outside Australia. When you use AI features, data is transmitted to servers in the United States. We take reasonable steps to ensure these providers maintain privacy standards consistent with Australian law:

• Supabase — authentication & database. Privacy Policy ↗
• Stripe — payment processing (US). Privacy Policy ↗
• OpenAI — AI story & image generation (US). Privacy Policy ↗
• ElevenLabs — voice narration (US). Privacy Policy ↗
• Cloudflare — app hosting & delivery (US). Privacy Policy ↗
• Google Fonts — typography only (US)

By using AI features, you consent to this cross-border transfer for the sole purpose of generating the requested content.

7. Data Retention

• Account data (email) — retained for the life of your account. Deleted within 30 days of account deletion request.
• Payment records — retained by Stripe as required by financial regulations. We retain only a transaction reference.
• AI prompts — not retained by us. Third-party providers may retain data per their own policies.
• Device-local data (journal, progress) — persists until you clear your browser data or uninstall the app.

8. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Measures include:

• All data transmitted using HTTPS/TLS encryption
• Passwords are never stored — authentication is handled by Supabase using industry-standard hashing
• Access to account data is restricted to the account holder
• No sensitive payment data is stored on our systems

In the event of a data breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.

9. Your Rights (APPs 12 & 13)

You have the right to:

• Access personal information we hold about you
• Correct inaccurate information
• Request deletion of your account and associated data
• Withdraw consent to our use of your information (by closing your account)

To exercise any of these rights, email us at hello@neurodinoworld.com.au. We will respond within 30 days.

10. Complaints

If you have a privacy concern, please contact us first so we can resolve it. If the matter remains unresolved, you may lodge a complaint with the:

Office of the Australian Information Commissioner (OAIC)
oaic.gov.au · Phone: 1300 363 992

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated date will always appear at the top of this document. Continued use of the app after changes constitutes acceptance of the updated policy.

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📋 Terms of Service

Last updated: April 2026 · ABN 71 243 092 197 · Governed by Victorian Law, Australia

1. Who We Are

NeuroDinoWorld is operated by a sole trader trading as NeuroDinoWorld (ABN 71 243 092 197), Mount Duneed, Victoria, Australia. By using this app you agree to these Terms. If you do not agree, please stop using the app.

2. Who This App Is For

NeuroDinoWorld is designed for children aged 5–12 with neurodivergent conditions, used under the supervision of a parent or guardian aged 18 or over. By using or purchasing this app, you confirm that you are at least 18 years of age and accept these Terms on behalf of yourself and any child using the app.

Parental responsibility: Parents and guardians are responsible for supervising their child's use of the app, including any content they choose to enter into AI features such as story prompts.

3. Subscriptions & Pricing

NeuroDinoWorld offers a free tier and a Premium subscription:

• Monthly: $4.99 AUD per month
• Annual: $29.99 AUD per year

⚠️ Auto-renewal: Subscriptions automatically renew at the end of each period. You will be charged the same amount unless you cancel before the renewal date. We will send a reminder email before renewal where possible.

How to cancel: Log in to the Stripe billing portal (link in your receipt email), or email us at hello@neurodinoworld.com.au and we will cancel on your behalf. Cancellation takes effect at the end of the current billing period.

We reserve the right to change pricing with at least 14 days' notice to existing subscribers.

4. Refunds & Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

• If the app fails to function as described, contact hello@neurodinoworld.com.au — we will resolve the issue or provide a refund
• Change-of-mind refunds are not available for digital subscriptions already consumed, in accordance with ACL provisions for digital goods
• Refund requests related to billing errors or unauthorised charges will always be honoured
• If you cancel within 48 hours of first subscribing and have not used premium features, contact us for a full refund

5. Your Content

Journal entries, star chart data, and progress are stored only on your device and are never transmitted to or accessible by NeuroDinoWorld. You own this content entirely.

AI-generated content (stories, artwork) created using the app's AI features is generated for your personal, non-commercial use. You may print and use this content for your family. You may not redistribute or sell AI-generated content commercially.

Story and image prompts you submit to AI features are processed by OpenAI and ElevenLabs under their respective terms. Do not include sensitive personal information (full names, addresses, medical details) in AI prompts.

6. Important Health & Safety Disclaimer

7. Acceptable Use

You agree not to:

• Allow children to use the app without appropriate supervision
• Reverse-engineer, copy, or redistribute the app or its content
• Use the app for any commercial purpose without written permission from NeuroDinoWorld
• Attempt to bypass any security, premium access controls, or parental gate
• Use AI features to generate inappropriate, harmful, or illegal content
• Enter another person's personal information into AI prompts without their consent

8. Intellectual Property

All original content in NeuroDinoWorld — including stories, activity designs, music, illustrations, and UI design — is the intellectual property of NeuroDinoWorld and is protected under Australian copyright law (Copyright Act 1968). Unauthorised reproduction or commercial use is prohibited.

9. Account Termination

NeuroDinoWorld reserves the right to suspend or terminate accounts that violate these Terms, with or without notice. If your account is terminated for a breach of these Terms, no refund will be issued for unused subscription time. If your account is terminated by us without cause, a pro-rata refund will be provided.

You may delete your account at any time by emailing hello@neurodinoworld.com.au. Account deletion removes your email and account data within 30 days.

10. Third-Party Services

This app uses third-party services (Supabase, Stripe, OpenAI, ElevenLabs, Cloudflare, Google Fonts). These services are subject to their own terms and privacy policies. NeuroDinoWorld is not responsible for the practices, availability, or content of these third-party services.

11. Limitation of Liability

To the maximum extent permitted by Australian law, NeuroDinoWorld is not liable for any indirect, incidental, or consequential loss arising from use of the app. Our total liability is limited to the amount you paid in the 12 months preceding any claim.

Nothing in these Terms limits your rights under the Australian Consumer Law.

12. Availability

We aim to keep NeuroDinoWorld available at all times but cannot guarantee uninterrupted access. We reserve the right to update, modify, or discontinue features with reasonable notice to subscribers. We are not liable for loss resulting from service interruptions beyond our reasonable control.

13. Changes to These Terms

We may update these Terms from time to time. We will notify subscribers of material changes via email where possible. Continued use of the app after changes constitutes acceptance of the updated Terms. The effective date always appears at the top of this document.

14. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of Victorian courts. Nothing in these Terms affects your rights as a consumer under Australian Consumer Law.

15. Contact

For any questions about these Terms or your subscription:
hello@neurodinoworld.com.au
NeuroDinoWorld · ABN 71 243 092 197 · Mount Duneed, Victoria, Australia