We're here to help! Most questions are answered below. If you can't find what you need, email us directly — we respond within 1–2 business days.
Email:
NeuroDinoWorld (ABN 71 243 092 197)
Mount Duneed, Victoria, Australia
How do I get premium access?
Tap the cloud icon (☁️) in the top-right corner of the app, create a free account, and subscribe to Premium. Payments are processed securely by Apple via RevenueCat.
I lost my premium access after clearing my browser / switching devices.
Sign back in to your account — your premium access will be restored automatically. If you're still having trouble, email us with your account email address and we'll sort it out.
How do I cancel my subscription?
Subscriptions are managed directly by Apple. Go to your iPhone Settings > Apple ID > Subscriptions to manage or cancel at any time.
Can I get a refund?
Please email us at within 7 days. Refunds for App Store purchases are handled by Apple. See our for details.
How do I delete my account and data?
You can delete your account inside the app by tapping the "Account" icon and selecting "Delete my account." Alternatively, email us at and we'll delete your data within 30 days.
Is the app safe for my child?
Yes. NeuroDinoWorld contains no advertising, no social networking, and no third-party tracking. All external links are protected by a parental gate. The app is designed for neurodivergent children aged 5–12 under parental supervision.
I have a privacy concern.
Read our or email us. If you're not satisfied with our response, you can contact the at oaic.gov.au.
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